Real Stories, Real Impact
Charity funded Complementary Therapies

The Charity is proud to fund the complementary therapies team here at Velindre.
This unique service provides holistic, non-medical interventions that complement clinical treatment and care. Available therapeutic treatments range from aromatherapy, massage, reflexology and reiki and are offered in an on-site therapy room, at patients’ bedsides or online. Complementary therapies are an essential part of the integrative supportive care services available for patients at Velindre. Together with conventional treatments, they can help alleviate cancer symptoms and treatment side effects, while empowering patients and enhancing their quality of life.
Despite their small size, the team work across multiple departments at the hospital. Last December alone, they provided over 90 treatments on the chemotherapy unit and over 30 treatments in outpatient clinics—sometimes treating over 20 patients in a single day. Their invaluable support for patients spans the entire hospital, highlighting their wide-reaching impact and the overwhelming demand for their services here at Velindre.
Cancer diagnosis and treatment can take a massive toll on patients’ mental and physical wellbeing. However, complementary therapies, which are available at various stages of a patient’s cancer pathway, can be used to significantly improve their experience.

Complementary therapies can help to alleviate a wide range of physical symptoms, ranging from digestive problems and nausea to neuropathy and sleep disturbances. Specific therapies like reflexology can be used to target reflex points to alleviate pain, with the team emphasising that:
“it’s not just a foot rub or a nice treatment, there is a medical purpose behind [the holistic] interventions.”
Complementary therapies can also significantly improve patients’ mental health and wellbeing by helping them to manage issues like stress, anxiety and needle phobia. It can be this additional supportive care that often helps patients to complete their difficult clinical treatment regimens while maintaining a good quality of life.
Although the team operates in a clinical environment, patients don’t perceive therapeutic treatments as something medical. Rather, they welcome them as comforting experiences that offer a restorative respite from the medical nature of cancer treatment.
The team describes:
“the best thing about [their] job is seeing the positive impact that treatments can have on patients.”
Patients who have undergone multiple clinical treatment cycles or surgical procedures deeply appreciate the compassionate support and care they receive from therapists. After a treatment, therapists often notice a change in a patient’s body language, expression and voice as they appear more relaxed and comfortable.
One patient spoke highly of the team, saying it’s: “an excellent service—it’s relaxing and the staff are so friendly. They’ve become a friend to me during my treatment.” The complementary therapies team also provides end-of-life support to palliative care patients, supports outpatients after treatment and run regular cancer support meetings at Maggie’s where they provide information about their service, and tips and tools to reduce stress. By offering continued care, they help patients to manage the possible long-lasting impacts of cancer treatment, ensuring that everyone receives compassionate care throughout all stages of their journey.
Looking to the future:
Referrals to the complementary therapies service are increasing year-on-year. With a growing demand for anti-cancer treatments, increasing patient numbers with complex care needs and a younger patient demographic requiring treatment, it’s a trend that shows no signs of slowing down. Urgent referrals for patients requiring emotional support have also risen and more staff are seeking help for issues like stress, anxiety, menopause and insomnia.
Looking ahead, the service hopes to meet this increasing demand and expand their service to support even more patients, relatives and staff. To further enhance the service, the team hope for improved facilities, including a purpose-built treatment room that provides a calming and aesthetically pleasing environment for patients. They also aim to expand their offerings with new treatments and groupwork like meditation.

The difference you make
The complementary therapies service is entirely reliant on charitable funding. That’s why we need generous supporters like you to help us fund the service now and in the future. With your help, we can support the team to expand their service even further by employing more therapists and equipping them with the latest skills and knowledge to provide exceptional care and support. By donating or fundraising for the charity, you help the complementary therapies team to make a real difference to the lives of our patients and staff. The team takes a great deal of pride in helping patients find moments of peace and relaxation along their cancer journey, saying: “it’s why they do what they do.” Together, we can ensure our patients, families and staff have access to comfort, support and care when it’s needed the most.

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